CallZippy
CallZippy
After-hours answering for HVAC and plumbing
Riley, CallZippy's AI receptionist, picks up when your office is closed. It sorts real emergencies from routine requests, gets your on-call tech on the urgent ones and books the rest for the morning.
No voicemail and no ringing out. Riley greets the caller with your company name, says it's an AI assistant and asks what's going on.
Gas smell, CO alarm, no heat in freezing weather, an active leak or a sewer backup? Riley gives basic safety steps, like leaving the house or shutting off the water main, and follows your emergency rules.
Urgent calls go to your on-call tech (live transfer on Pro and Premium). Routine calls get your booking link or a callback window for the morning. You get a written summary of every call either way.
No-heat, no-cool and leak calls don't keep business hours, and a homeowner with water on the floor usually calls the next company on the list if nobody answers. Those are often the highest-value jobs of the week. An after-hours answering service makes sure each of those callers reaches someone right away and leaves with a plan, instead of a voicemail beep.
Want to see what missed calls might be costing you? Try the missed-call calculator with your own numbers.
Choose when Riley takes over: evenings, weekends, holidays, lunch breaks, or whenever a call goes unanswered.
Decide which situations get your on-call tech right away and which wait until morning, plus any after-hours or diagnostic fee Riley should mention.
Riley checks the caller's ZIP code against the area you serve and handles out-of-area calls politely.
A short onboarding call covers your hours, service area, fees, emergency rules and transfer numbers. We test Riley with you, then you turn on call forwarding from your existing number for after-hours or unanswered calls. Your number doesn't change, and you can switch forwarding off whenever you like. Most phone carriers and office phone systems support time-based or no-answer forwarding; your carrier can confirm the exact steps.
After-hours and overflow answering with call summaries is included in the Starter plan at $297 a month. Live transfer of urgent calls to your on-call tech is part of the Pro plan at $497 a month, which also adds booking and 24/7 answering of all calls. Both have a one-time $199 setup fee, and our first five founding clients get the setup fee waived and their price locked for 12 months. See all plans, or read how an AI receptionist compares with a live answering service.
You set your phone system or carrier to forward calls to Riley after business hours, or when nobody picks up. Your customers still dial your normal number, and you can turn forwarding off any time.
You decide. Common examples are a gas smell, a carbon monoxide alarm, no heat in freezing weather, no cooling for vulnerable people in extreme heat, an active leak or a sewer backup. Riley follows your rules for which calls go to the on-call tech right away and which get booked for the morning.
No. Routine requests like maintenance visits, quotes and non-urgent repairs are logged and booked or set for a callback during business hours, so your on-call tech only hears about the calls you said should reach them.
The Starter plan at $297 a month covers after-hours and overflow answering with call summaries. If you want urgent calls transferred live to your on-call tech, choose Pro at $497 a month, which adds emergency transfer, booking and 24/7 answering of all calls. Both have a one-time $199 setup fee, waived for our first five founding clients.
Yes. Riley introduces itself as an AI assistant on every call, discloses recording and asks the caller's OK, and arranges a callback from a person whenever the caller asks for one.
Call the demo line, then book 15 minutes to talk about your business.
The demo line answers as a sample HVAC company. Calls are recorded with your consent.
